In a hospital
The nursing staff will contact the next of kin as soon as possible and a doctor will issue the death certificate.
In a nursing or residential home
The process here is usually very similar to a hospital. It's best to talk to the home your relative lives in to make sure any special wishes will be acknowledged.
At home
If the death is expected, contact your doctor's surgery as soon as reasonably possible and they will arrange a visit to issue a death certificate.
If the death is sudden or unexpected, calling an ambulance and the police is the best thing to do. A post-mortem may be required before a funeral can be arranged.
Whatever the situation, we are here 24/7 to arrange for transport and care of the deceased.